How we handle your information.

Who we are and what this covers

Argus Monitoring Services Pty Ltd (“Argus”, “we”) provides 24/7 transport safety monitoring. This policy explains what personal information we collect and how we handle it when you visit our website (argusmonitoring.com.au), and when you use the Argus web platform, Argus Command (our operator app) and Argus InControl (our client app).

Argus Command is used by our Risk Analysis Operators (RAOs) and supervisors. Argus InControl is used by our clients’ authorised staff. Argus is based at Unit 9, 7 The Esplanade, Mount Pleasant WA 6153, Australia.

Website and enquiries

When you request a demo or contact us through our website, we collect the details you give us: your name, company, email address, phone number, fleet size, driver safety system and any message you include.

We use these details only to respond to your request, arrange your demo and follow up about our services. Website form submissions are processed and stored by our website hosting provider. We do not sell your details or add you to marketing lists without your consent.

Information we collect on our platform

• Account details: your name, work email address, role, and the company and sites you are linked to.
• Device and notification data: a device identifier and push notification token, so we can send you alerts such as P1 safety events.
• Event footage and driver information: road and in-cabin video, event type, time, vehicle, driver name or ID where supplied by the client, and the actions taken on the event.
• Location and telematics data: GPS coordinates and live position of monitored vehicles, supplied by the client’s telematics provider.
• Call recordings: escalation and Contacts-page calls made through the platform, with the date, time and parties.
• Activity records: logins, actions taken, notes, and audit entries that show who did what and when.

How we use it

We use personal information only to provide and protect the monitoring service:

• to review safety events, classify them and escalate them to the right people;
• to contact clients and their nominated contacts about confirmed events;
• to keep a timestamped audit trail, with chain of custody locking for evidence;
• to produce compliance reports and shift records;
• to manage accounts, send alerts and provide support; and
• to meet our legal obligations.

Call recording

Calls made through the platform are recorded for quality and compliance purposes. The person being called hears an announcement before recording starts:

“This call is being recorded for quality and compliance purposes.”

Recordings are stored under the same evidence controls as event records. Calls to 000 are recorded by the emergency services, not by Argus.

Sharing, storage and security

We share event information with the client that owns the vehicle, and with that client’s nominated contacts during an escalation. We do not sell personal information.

We use trusted service providers to run the platform, including our software developer (Linden Tech), our hosting provider (Amazon Web Services), our telephony provider (Twilio) and the client’s telematics provider. Where an emergency requires it, we may share information with emergency services.

Access is limited by role, every action is recorded in a timestamped audit trail, and key event evidence is secured with chain of custody locking.

How long we keep information

We keep event records, footage and call recordings for the period agreed with each client, and then delete or de-identify them, unless we are required to keep them longer by law or for an active investigation. Website enquiries are kept only as long as needed to respond and follow up.

Your rights and contacting us

You can ask to see or correct the personal information we hold about you, or ask a question or make a complaint about how we handle it, by emailing ops@argusmonitoring.com.au. We will respond within a reasonable time. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).

We may update this policy from time to time. The current version is always on argusmonitoring.com.au.